Abstrack:
Humans are social beings who require interaction with others in order to survive. In the process of interaction among people, which is then called as ‘community’, it needs the role of government as regulatory authorities. The Government is expected to perform its role and function professionally, therefore along with the rapidly changing environment the government is required to always make innovations on its concept to serve the community. One of the innovations made by the government of Yogyakarta City to serve its residents is the establishment of Information and Complaint Service Unit (UPIK). It is a unit which plays a role as information technology-based communication media that can be accessed by public to ask for information and to voice their aspirations, feedbacks, criticism and complaints. This unit is the implementation of good governance program in enhancing national resilience. Good governance entails sound public sector management (efficiency, effectiveness and economy), accountability, the exchange and free flow of information (transparency) and a legal framework for development (justice, respect for human rights and liberties). It has been shaped by three main models, which are: (a) public administration; (b) public management; and (c) governance. While public administration can be defined as all the processes, organizations and individuals associated with carrying out laws and other rules adopted or issued by the legislature, executive and courts, public management is a global reform movement that redefines the relationship between government and society. In this administration element, the state is considered of how they provide services to their citizens. The Good Governance?s scope could not be separated from the conception of national resilience where political and economic aspects are two of eight gatras (principal) of national resilience. Based on the administrative aspect, all gatras in national resilience require good management, transparency, and accountability in accordance with the principles of good governance. So that, it cannot be denied that the administrative aspect plays an important role in realizing the national resilience of a country. On the other hand, considering that a state is administratively divided into smaller regions (provinces), the national resilience of one country also highly depends on the national resilience of each province. Therefore, the administration management is very important in achieving the province?s resilience in which it will support the national resilience of a country.
Full Text: